Rules & Restrictions
- Orders are processed and shipped on business days only. Business days are Monday - Friday, excluding federal holidays within the United States.
- Occasionally, the Distribution Center will be closed due to a holiday or our yearly physical inventory. No orders will be processed or shipped when the Distribution Center is closed.
- Some items sold on our website require special handling as specified by federal, state and local regulations governing the transport of these items. We comply with these regulations; therefore, the shipment of some products to certain locations may not be possible.
Please call a Customer Service Representative at 866.700.4150 or visit Contact Us if you have any questions.
If you have a gift card that was issued before March 30th, 2022, please reach out to New Era Cap Customer Care for a a new gift card to be issued. As our site has changed, all gift cards issued before March 30th, 2022 will no longer be active, however, our team will be more than happy to provide you with a new one. Please send your name, gift card number, and available balance to firstname.lastname@example.org.