By shopping online with NewEraCap.com, you're putting your trust in us, and we value that trust above all else. This is why we want to answer any question that we can to make you feel more secure in your decision.
We're still here to help, just in a different way. While phone support has been suspended at this time, you can still reach us by clicking the "Help" button in the bottom right corner of the page.
Monday - Friday: 9am - 5pm EST
Saturday - Sunday: CLOSED
Our Contact Center will be closed in observance of the following holidays:
01/17/22 - Martin Luther King Jr. Day
04/15/22 - Good Friday
05/30/22 - Memorial Day
07/04/22 - Independence Day (Observed)
09/05/22 - Labor Day
12/26/22 - Christmas Day (Observed)
12/27/22 - 12/30/21 - Limited Hours
12/31/22 - New Year's Eve
Attn: ECOM Customer Care
160 Delaware Ave.
Buffalo, NY 14201
If you have a gift card that was issued before March 30th, 2022, please reach out to New Era Cap Customer Care for a a new gift card to be issued. As our site has changed, all gift cards issued before March 30th, 2022 will no longer be active, however, our team will be more than happy to provide you with a new one. Please send your name, gift card number, and available balance to firstname.lastname@example.org.