How long do I have to return an item?
You can return eligible items within 60 days. All returned items must be unworn, unwashed, and in new condition to be eligible for a refund.
How do I create a return?
1. Visit our Returns Portal here and sign in with your order number and email address
2. Select the item(s) and reason for your return
3. Select the prepaid FedEx label to send the return back to us
4. Confirm and Complete
A copy of your packing slip and shipping label will be sent to your email address.
How much does a return label cost?
You can select to ship your item back to us using a prepaid FedEx label, and $7.99 will be deducted from your total refund amount.
*If you are returning for a suspected quality issue, incorrect item received or any other reason that was out of your control, please reach out to our Customer Care Team for assistance*
How long will it take for my refund to be processed?
You can expect a refund to be issued for your return within 10 days of being received back at our warehouse. All refunds are returned back to the original form of payment, and may post within 2-3 business days depending on your financial institution.
How can I exchange an item?
We do not offer direct exchanges at this time, but we will be more than happy to issue a refund once the item you do not want is received back at our warehouse.
How do I return an item I received as a gift?
We are only able to issue refunds to the original form of payment at this time.
Why is an item showing not eligible for return?
Some sale items are final sale and non returnable. This will be stated in the item description, as well as on your order confirmation. If the order was placed more than 60 days ago, the items will no longer show as eligible for return.
Can I return a New Era product purchased at a retail location?
At this time, New Era is only able to accept returns for items purchased directly through our site, neweracap.com.
I received an incorrect item in my order. How can I create a return?
Please reach out to our Customer Care Team at firstname.lastname@example.org with a few photos of the incorrect item, including photos of barcode on the item received. We will assist you in creating a return for the item received.
I need to return an item that is damaged or defective.
New Era Cap stands behind the quality of our products. If you believe an item you purchased directly from our site has a quality issue, please reach out to New Era Cap Customer Care and we will be happy to assist you with a return.
My return was received but I have not been refunded.
You can expect a refund to be issued for your return within 10 business days of being received back at our warehouse. If you still have not been refunded after 10 business days, please reach out to New Era Cap Customer Care.