When will my order ship?
Orders usually ship within 3-5 business days, regardless of shipping service selected.
Where will my order ship from?
We ship out of our distribution center in Carlisle, Pennsylvania.
Can you expedite handling of my order?
Orders are shipped in the order they are placed. We are not able to expedite order handling at this time.
Do you offer free shipping?
We offer free standard shipping on orders over $75, before tax.
What shipping service will my order be shipped with?
FedEx is the carrier used for shipment by New Era Cap.
Can you ship outside of the United States?
At this time, we are only able to ship within the continental United States, Hawaii and US. We cannot ship internationally.
Can you ship to P.O. Boxes?
We can only ship to valid residential addresses within the United States, and we are unable to make final delivery to P.O. Boxes.
Why does my tracking number say there is no shipping information available?
Tracking information can take a few business days to populate. If your order just shipped, check back on your tracking the next business day.
What if my order is taking longer than expected to be delivered?
If your order has not been delivered within the timeframe selected for shipment, please reach out to New Era Cap Customer Care. If your order has been lost by our carrier, we will be happy to assist you with a refund.
Why was my order returned to sender?
If an order was returned to sender, the carrier was not able to deliver your order as addressed. This could be due to a few different reasons, including a mistake in your address, an invalid address, or a failed delivery attempt. We cannot resend orders that have been returned to sender. Please contact New Era Cap Customer Care if your order has been returned to sender.
What if tracking says my order was delivered but I did not receive it?
Sometimes final delivery is made after a delivered status is noted by the carrier. If your order does not arrive within one business day of the delivered status, please contact New Era Cap Customer Care.
Can I change my shipping address after I place an order?
We are unable to modify the address after an order is placed. Please review your address carefully before placing your order. We always recommend avoiding features like auto-fill and auto-complete to minimize errors at check out.
What do I do if I enter an incorrect shipping address on my order?
Once an order has been placed, we cannot modify any portion of it.
Please contact our Customer Care Team by using the "Help" button in the bottom right corner of the page or by emailing questions@neweracap.com with any further questions.
Unfortunately, addresses cannot be changed prior to delivery, and we will need to wait for the package to be returned back to us as undeliverable for a refund to be issued.
Where can I locate my tracking information?
You will be notified by email when your order ships, this email will include the shipping carrier and tracking number. You can also view your tracking number by logging into your account, selecting order history, and clicking on the order you wish to track. Once the order has shipped, the status of your order will change to "Shipped" with the tracking number below.
Can I combine multiple orders into one shipment?
Sorry, we are currently unable to combine orders.
What do I do if my order was delivered to the wrong address?
Contact us immediately! We will work to bring a resolution to the situation as quickly as possible.
Can I cancel my order before it ships?
You can cancel an order if it has not entered the shipping process. All orders begin processing 30 minutes after the order is placed. Once processing begins, we are unable to cancel or make modifications. If your order has been processed and it's too late to cancel, you will need to place a return for the order after you receive it.
To request an order cancellation, please visit the Order History section of My Account. If your order is still within the cancellation window, you will see a "Cancel Order" option under your order total.
Can you ship to APO/FPO/DPO addresses?
Unfortunately, we are currently unable to ship to APO/FPO/DPO addresses and can only ship within the United States at this time. We hope to bring back these shipping services soon.